Maison Berber represents more than just a name; it embodies our commitment to delivering exceptional products, uncompromising quality, and outstanding service to our customers. Our mission is to curate and offer the finest Moroccan home goods, each handpicked to reflect the artistry and craftsmanship of Berber artisans. We take pride in providing you with not only beautiful and authentic items but also an enriching cultural experience. At Maison Berber, your satisfaction is our top priority, and we're dedicated to delivering products and services that exceed your expectations.

Our packaging is designed with sustainability in mind. While we prioritize recyclable materials, some components may not be recyclable due to product protection needs. We're working to improve our eco-friendliness without compromising product safety. Maison Berber is committed to minimizing its environmental impact while providing quality and service to our customers.

Delivery charges are applied per order. If you need to send orders to multiple addresses, you will need to place a separate order for each address.

UK Delivery Options
(orders placed Monday to Friday excluding Bank Holidays):

- Next Day Delivery (Monday to Friday) - £8.00 or free on orders over £150. Delivery the following working day. Orders must be placed by 4pm.

- Standard Delivery - £5.00 or free on orders over £99. Delivery for most standard orders within 3-5 working days. Please note
that this excludes weekends and Bank Holidays.

- Saturday Delivery - £12.00. Orders must be placed by 3pm on a working day.

- Click & Collect - £3.95 or free on orders over £99. Standard Delivery 3-5 working days via UPS, for orders over £99. You can choose from over 2700 local shops nationwide and collect your order at your convenience. (Please check your local store's opening hours before placing your order). Participating shops are part of the UPS Access Points™ network. You will receive an email to tell you when your order is ready to collect.

To ensure accurate delivery and to confirm that our delivery service has all the necessary information, we utilize a system that confirms your address using your postal code.

Unfortunately, we cannot process orders to P.O Box or British Forces Postal Office addresses.

If you require further assistance, please do not hesitate to contact us.

Yes, we offer free shipping for orders over £99. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

It depends on the type of product you have ordered and the shipping method you have chosen.

• For standard shipping, it typically takes 3-5 working days for the product to be delivered.
• For express shipping, it typically takes 1-2 working days for the product to be delivered.

Please note that these are estimated delivery times and may vary depending on your location and any unforeseen circumstances such as weather or postal delays. Our team will always do our best to get your products to you as quickly as possible.

No, once an order has been placed and confirmed, it cannot be cancelled. We apologize for any inconvenience this may cause. However, you may be able to return or exchange the item(s) once you have received them, based on our return policy. Please refer to our return policy or contact customer service for more information.

No, unfortunately, once an order has been placed it cannot be amended. However, you can cancel your order if it has not been shipped yet and place a new one with the correct items. Please make sure to double check your order before submitting it to avoid any mistakes.

Unfortunately, once an order has been placed, it cannot be modified or altered. We apologize for any inconvenience this may cause and encourage you to carefully review your order before submitting it. If you wish to add additional items, you will need to place a new order.

We apologize for the mistake. Please contact our customer service team as soon as possible by sending an email with your order number and a description of the incorrect item received. We will then provide instructions on how to proceed with returning the incorrect item and receiving the correct one. Please note that we will cover the cost of return shipping. Once the return is received and processed, we will ship the correct item to you as soon as possible. We apologize for any inconvenience this may have caused and will make sure to resolve the issue as soon as possible.

We apologize for any inconvenience this may have caused. Please contact our customer support team as soon as possible with your order number and a photo of the damaged item. Our team will assist you in resolving the issue, whether that be through a replacement or a refund. Please keep the original packaging and the damaged item for inspection.

Please note that we may ask you to provide additional information and that the resolution process may take a few days. We will do our best to resolve the issue as quickly as possible and appreciate your patience in this matter.

Order processing is an important aspect of ensuring that your purchase arrives on time and in perfect condition. At Maison Berber, we take great care to ensure that every order is handled with the utmost care and attention to detail.

In accordance with your delivery preference, orders are processed and shipped on business days only (Monday - Friday excluding bank holidays).

UK mainland orders with Overnight or Second Day Service will be processed the next day if received by 4:00 PM. However, please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.

Your order will be delivered by a courier service, and we ask that someone be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it 'hidden' at the address.

Please note that Maison Berber Online only delivers online orders to UK addresses (excluding the Channel Islands). All purchases are subject to bank authorisation prior to processing, to ensure the security of your transaction. Only authorised purchases will be processed and delivered.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

Yes, you can return your purchase within 14 days of receipt as long as it is in its original, unused and unopened condition.

Please contact our customer service team to initiate a return. They will provide you with instructions on how to return your item(s).

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Once we receive your returned item(s), it can take up to 7 business days to process the return and issue a refund.

Yes, you will be refunded the full amount of your purchase, minus any shipping and handling charges.

Yes, you can exchange your purchase for a different item. Please contact our customer service team to initiate an exchange.

If your purchase is damaged or defective, please contact our customer service team immediately. They will provide you with instructions on how to return the item and receive a refund or replacement.