Dissatisfied With Your Purachase?

Don't worry! Our policy allows for a hassle-free 30-day return and refund option. This grants you 30 days from the date of receiving your item to initiate a return. Returning items within the UK is at no cost to you.

Returning an Item

To initiate a return, please contact our Customer Service team through Contact Us page.

To process your return, please use the complimentary return label included in your order, if applicable. Alternatively, you can create an online return label here.

Please have your receipt or proof of purchase on hand.

If you have any questions about returns, please don't hesitate to reach out to our Customer Service team through Contact Us page.

Problems & Damages

Please check your received goods carefully and let us know straight away if you find any faulty, broken or incorrect items, so we can investigate and resolve the problem.


Regrettably, we are unable to process refunds for Maison Berber Gift Card purchases.


We will inform you as soon as we receive your returned merchandise and inform you of the completion of the refund process. Your payment method used initially will automatically receive the refund within a 10-day period.

Kindly keep in mind that it may take some time for your bank or credit card company to process and post the refund. In case more than 15 business days have passed since we processed your refund, kindly reach out to us through email


Returns within 30 days receive a full refund.


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