Dissatisfied With Your Purchase?

Don't worry! Our policy allows for a hassle-free 30-day return and refund option. This grants you 30 days from the date of receiving your item to initiate a return. Please note that if you are returning items due to a change of mind, you will be responsible for the cost of return shipping.

Returning an Item

To initiate a return, please contact our Customer Service team by visiting the Contact Us page or emailing us directly at hello@maisonberber.com.

When reaching out, kindly provide your order number to help us process your return quickly.

If you have any questions or concerns regarding returns, feel free to get in touch with us at hello@maisonberber.com. We're always happy to assist you!

Problems & Damages

Please check your received goods carefully and let us know straight away if you find any faulty, broken or incorrect items, so we can investigate and resolve the problem.

Exemptions

Regrettably, we are unable to process refunds for Maison Berber Gift Card purchases.

Refunds

We will inform you as soon as we receive your returned merchandise and inform you of the completion of the refund process. Your payment method used initially will automatically receive the refund within a 10-day period.

Kindly keep in mind that it may take some time for your bank or credit card company to process and post the refund. In case more than 15 business days have passed since we processed your refund, kindly reach out to us through email hello@maisonberber.com