Shipping

Shipping Rates:

UK

  • Royal Mail 48 (Estimated 3-5 Working Days*) - £4.95. This service is free on orders over £99. (Excludes Isle of Man & Channel Islands, larger items & furniture - delivery calculated at checkout)
  • EXPRESS - 1-2 Working Days** (Excludes Highlands and Islands, Isle of Man & Channel Islands) - £9.95

Isle of Man

  • Royal Mail 48 (4-6 Working Days*) - £4.95

Channel Islands

  • Royal Mail 48 (4-6 Working Days*) - £4.95

**Europe ***
*Please note that the UK is no longer part of the European Union, and your order may be subject to import fees, VAT, and Duty in your destination country, for which you are responsible.

  • Europe Zone 1 (Ireland) - UPS £12.50
  • Europe Zone 2 (Belgium, Netherlands, Luxembourg) - UPS £12.50
  • Europe Zone 3 (France, Germany, Monaco) - UPS £12.50
  • Europe Zone 4 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden) - UPS £15
  • Europe Zone 5 (Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovak Republic, Slovenia) - UPS £20

International
*Your order may be subject to import fees, VAT, and Duty in your destination country, for which you are responsible.

  • Worldwide Zone A (Iceland, Liechtenstein, Norway, Svalbard And Jan Mayen, Switzerland) - UPS £25
  • Worldwide Zones B & C (Canada, Mexico, United States, Australia, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand) - UPS £30
  • Worldwide Zone D (India, Israel, Saudi Arabia, United Arab Emirates, Vietnam, New Zealand) - UPS £40

*Lead time before shipping varies depending on our workload. We aim to dispatch the working day following receipt of your order. However, if we are quiet and you order early enough, we might ship the same day.

**See above, but by selecting this shipping method, you will jump to the front of the queue. UPS offers a next-day service. However, if your order is received after our daily collection time, it will be shipped the next working day.

***Prices shown for deliveries up to 3kg. For particularly bulky or heavy orders, we may contact you with a revised shipping quote. However, these prices cover most of our stock. If you choose not to proceed, we will issue an immediate refund.

  • Items returned due to unpaid import fees will not be refunded for shipping fees, and a 10% restocking fee will be deducted from your refund amount to cover our costs.

*If your location is not listed, please email hello@maisonberber.com with the items you wish to purchase. We will advise if we can ship to you and provide the cost.

*We reserve the right to cancel any order.

Returns Policy:

We hope you're satisfied with your purchase, but if not, or if you've changed your mind, please return your unused, unopened item to us for a refund. Email hello@maionberber.com to inform us of your return within 30 days of receipt. Your refund will be processed upon receipt, within 30 days. Please enclose your dispatch note.

For peace of mind, return your item using a tracked service; we cannot be held responsible for missing items.

Cancellation:

To cancel your order before shipping, email us urgently at hello@maisonberber.com.

Privacy:

We do not share your details with third parties. Your telephone number is only used for order-related contact. We may occasionally email you with special offers and information. You can opt out at any time.

For full privacy policy, refund policy, and terms of service, email hello@maisonberber.com. These are also available at checkout.

Returns

Returns within 30 days receive a full refund.

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